Terms of Service

Matea Private Match Team is the trade name of a private introductions support service. These Terms govern use of the website and form part of the document set for a paid service. The full legal name, address and details of the service provider are stated in the individual agreement before payment or performance begins.

Matea is not a dating marketplace, bank, payment or escrow service, travel agent, employment agency, law-enforcement body or provider of legal, medical, immigration or investment advice.

The website and services are for adults aged 18 and over who have legal capacity and act for themselves. You agree to provide accurate information and not use the service for unlawful purposes or on behalf of an undisclosed third party.

Viewing the site, submitting an application, completing screening or attending a consultation is an invitation to discuss a possible service and does not create a paid contract. A contract exists only when both parties agree in writing to an individual agreement or order form covering scope, timing, fees, cancellation and relevant authority.

The relationship may include an individual agreement or order form, these Terms, the Privacy Notice, the Safety & Integrity Standards and separate written instructions for channels, access and communications.

Mandatory law takes priority. The individual agreement comes next; a specific signed instruction takes priority only for its stated subject; these Terms follow. The Privacy Notice explains data use and is not a waiver of rights. A public webpage cannot by itself change agreed fees or authority.

Depending on the selected format, services may include criteria definition, profile and channel preparation, organisation of inbound messages, translation and summarisation, first-stage conversation in an authorised mode, fact capture, risk indicators, candidate briefs and an organised hand-off of priority contacts to the client.

Matea Agent

The core format runs until the first pre-defined confirmed action: the team triages inbound interest, manages the authorised early-stage process and then hands the next decisions to the client.

Matea Pro

The extended format keeps a dedicated team involved in authorised active conversations after the first confirmed action. Exact operating mode, hours, limits and service levels apply only where the individual agreement expressly states them.

Matea performs professional services with reasonable care and skill. It does not sell a person, access to them, affection, intimacy, a meeting, marriage, visa, gift, transfer, trip or any other third-party decision.

You retain final control over your identity, profile, accounts, devices, boundaries, meetings, travel, gifts, transfers and any continuing relationship. Only you may confirm feelings, exclusivity, intimacy, marriage, a financial commitment or another personal agreement.

Matea has no authority to bind you to a third party, receive money for you, promise a meeting or relationship, consent to intimacy, imitate your voice or video or communicate a material personal fact you have not approved. You may pause or revoke operational permission through the agreed channel.

AI may assist with classification, translation, summarisation, inconsistency detection and drafting. It can be inaccurate and is not a source of verified fact or legal, medical or financial advice.

Material decisions, higher-risk messages and exceptions receive human review. Matea does not make solely automated decisions producing legal or similarly significant effects for the client. Personal data and conversations are not used to train any general-purpose or proprietary model. Any future training programme would require a separate, voluntary written opt-in or contractual addendum and will never be bundled into general consent, an application or the core service.

You agree to:

• provide accurate information, criteria, limitations and timely approvals;
• have authority to provide Matea with profiles, conversations and other materials;
• review drafts and personally confirm decisions reserved to you;
• comply with law, platform rules and the Safety & Integrity Standards;
• report threats, blackmail, suspicious payments, account compromise and other material risks; and
• never ask the team to deceive, gain unlawful access, disguise the source of money or bypass a safeguard.

Delay or inaccurate information from the client may affect timing, scope or whether the service can continue safely.

The operating mode for each channel must be authorised in writing and permitted by the platform’s current rules. Where permission is not clear, the default is client-sent communication or no use of that channel.

Do not give Matea a password, one-time or recovery code, bank login or unrestricted remote device access. Any technical access must be least-privilege, purpose- and time-limited, logged where possible and revocable. Matea does not control a platform’s availability, moderation, rule changes or account restrictions.

“Screened” or “verified” means only that a defined check was completed using a known source, date and set of limitations. A document, video call, public profile or data match does not prove safety, honesty, marital status, solvency or future conduct.

Matea does not guarantee a reply, meeting, gift, transfer, trip, relationship, marriage or other personal outcome. Examples and aggregate figures illustrate a process; they are not promises of an individual result.

A gift, transfer or paid trip never buys access to a person, intimacy, affection, a meeting or continuation of a relationship. Third-party funds intended for the client must go directly to an account in the client’s control or directly to a legitimate merchant for an approved purchase.

Matea does not receive, hold, safeguard, route, split or refund third-party funds, does not act as escrow or payment intermediary and does not control the client’s bank account. The client makes her own meeting and travel decisions after independently checking conditions and risks.

Any fixed fee, percentage model, calculation base, exclusions, taxes, evidence, approved expenses, payment date and applicable cap must be stated in the individual agreement. A conditional or percentage fee is not agreed unless those elements are complete.

Rescheduling, cancellation, refund and early termination rules are also provided before payment. Any mandatory cooling-off, refund or other consumer right remains unaffected. Where applicable, early performance requires a separate express request and information about the consequences.

You must not use the website or service in connection with a minor, trafficking, exploitation, stalking, threats, blackmail, unlawful intimate content, fraud, money laundering, sanctions evasion, money-mule activity, unlawful access, covert surveillance, discriminatory harm, infringement of content rights or circumvention of platform safeguards.

Matea may refuse any instruction requiring material deception, unlawful impersonation, concealment of the operator, a commitment made without client authority or disregard for another person’s boundaries.

Matea may immediately pause a person, channel or service where there is a safety risk, doubt about age, account compromise, suspected fraud, exploitation, unlawful content, sanctions exposure or a conflict with law or platform rules.

Ordinary termination and financial consequences follow the individual agreement and mandatory law. At the end of a service, access is withdrawn, materials are returned or deleted as agreed and only records that must be retained for law or legal claims remain.

Each party uses confidential information only for the agreed service and limits access to people who need it. Confidentiality does not cover information that is lawfully public, independently developed or required by law, or a disclosure necessary to prevent serious harm.

The client keeps rights in her source materials. Matea keeps rights in its methodology, templates, software and general tools. The individual agreement defines the client’s licence to bespoke deliverables. Neither party may publish another person’s conversation, image or case study without proper authority.

Each party remains responsible for its own acts and breaches. Matea is not responsible for independent third-party decisions, a third-party platform failure or an outcome that was not expressly promised as a controllable service deliverable. Nothing excludes liability that cannot lawfully be excluded, including liability for deliberate wrongdoing, fraud or death or personal injury where applicable.

Governing law, jurisdiction and any agreed dispute process are stated in the individual agreement. Mandatory consumer rights in the client’s country of habitual residence remain unaffected where the law requires. Before formal proceedings, the parties should first raise the issue in writing and allow a reasonable response period.

If one provision is invalid, the rest continues to the fullest lawful extent. Failure to exercise a right is not a waiver. Assignment is governed by the individual agreement and applicable law.

Send questions through the dedicated legal request form on this page. A new public version governs future website use. An active paid service changes only as permitted by its agreement and mandatory law.